Customer Bulletin  + Firmware Updates 

Support Communication - Customer Bulletin



Product(s) Affected:  DuThermX BiSpectrum Thermal Camera Systems


Product/Customer Bulletin


DuThermX is issuing this Support Communication to inform users of the DuTHERMX System products of updates to the BiSpectrum Thermal Camera Systems User Manual to include additional instructions for use and maintenance of the system. 


DuTHERMX Firmware updates are also now available on our website at the following link:


DuThermX has a long standing commitment of providing high quality products and accurate information to our customers in various industries. Consistent with our commitment to our customers, we elected to revise the User Manual for BiSPectrum Thermal Camera System products to clarify and re-iterate that these products are intended for use in industrial, construction and commercial settings as a point of entry security measure. These products are not intended to measure skin or body temperature in connection with health care or medical treatment, such as diagnosing medical issues or making health care treatment decisions.


Our updated User Manual for these products can be found at Users responsible for set up and use of the System should make themselves familiar with these updates.  This Customer Bulletin is to make you aware of these changes and to provide a copy of the updated User Manual & Firmware updates to be used with the System.


If you have any questions regarding these updates, please do not hesitate to contact us at